Frequently Asked Questions

What are the different pricing models?

You can choose between two pricing models to charge your clients. In the minute-based model clients are charged for a set number of minutes, and if the session lasts less then they get their money back for the unused minutes. In the session-based model, clients are charged a fixed fee for the entire session regardless of how long it lasts.

What should I do when the call breaks down?

Try refreshing the session page to continue. This will not affect the payment since Telebond only charges for a session as a whole and not if you go in and out of calls.

Do I have to file my taxes for income I receive through Telebond?

In general, you do. We give you the necessary transaction notes and invoices to help you do so. Please see our Terms of Use.

Are there any additional costs?

Telebond itself does not charge any other fees. However, our payment system uses PayPal, which charges a transfer fee that varies across countries. The VAT on our fee calculated according to your country is added when applicable.

Which currencies do you support?

We support the euro, dollar, Hungarian forint and British pound. If you want us to support another currency please write to us at [email protected].

What kind of information do you provide with the billing process?

You receive an invoice for the service fee paid to Telebond, and both you and your clients receive transaction notes whenever there is a payment or refund.

Can you explain more on how I’m charged for Telebond’s service?

You only get charged 1 euro when you charge for your service through conducting a session with a client. There is no monthly, annual or sign-up fee. You can use our services whenever it is suitable for you and your business.

For all other inquiries, send us an e-mail at [email protected] and we will get back to you right away.